28-09-2012
Pavithra.S.P,
XYZ Company,Coimbatore.
Dear Ajay,
It is with great concern and regret we received your email outlining the problem you had with our service. Please accept our sincere apologies for the inconvenience you may have experienced with respect to delivering a badly damaged product.
We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet our own expectations. I would like to personally apologize for your inconvenience. We accept full responsibility for the mistake and I assure you we are taking the necessary steps to prevent it from happening in the future.
We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number (9500180208). We look forward to continuing serving you as a valued customer.
Yours in service,
Pavithra.S.P
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